HomeResidents › Troubleshooting
Before you submit a maintenance request

60-second fixes worth trying first.

A surprising number of "maintenance issues" turn out to be a tripped breaker, a GFCI button, or a reset switch. Save yourself a vendor visit — and a day off work — by trying these first.

If this is a life-safety emergency — fire, gas leak, active flooding, lockout, no heat in freezing weather, broken security — dial 911 and call our 24/7 line 831-713-5226. Skip this page.

Electrical: outlet, light, or appliance dead

Step 1 — Press the GFCI reset button

GFCI (Ground Fault Circuit Interrupter) outlets have two small buttons in the center: TEST and RESET. They protect kitchens, bathrooms, garages, outdoor outlets, and laundry rooms. If one outlet trips, others on the same circuit will go dead too.

Look: in every bathroom, kitchen, garage, and outdoor outlet for a GFCI outlet (the kind with two small buttons). Press the RESET button firmly. You'll hear a click. Try your dead outlet again — there's a good chance it's now working.

Step 2 — Check the breaker panel

Locate your electrical panel (usually in the garage, hallway, or outside the home). Look for any breaker that's halfway between ON and OFF — that's a tripped breaker. To reset: push it firmly to OFF, then back to ON.

If the breaker trips again immediately, stop. That's a sign of a real electrical problem and you should submit a maintenance request.

Smoke or CO alarm chirping every minute

That's the low-battery warning. Most alarms take a 9-volt battery; some hardwired ones have a small backup battery behind a sliding panel. Replace the battery and the chirping should stop within a minute. If you're not comfortable changing the battery, submit a request — we'll have a vendor swap it.

Plumbing: drain, disposal, toilet

Garbage disposal won't turn on or hums but doesn't spin

Step 1 — Reset button. Under the sink, on the bottom of the disposal unit, there's a small red button. Press it firmly. Try the switch again.

Step 2 — Unjam it. If it hums but doesn't spin, something is jammed. Turn the disposal off at the wall switch first. On the bottom of the disposal, there's a hex hole. Use the included Allen wrench (often clipped to the disposal or in a kitchen drawer) to turn the hex back and forth several times — this manually frees the impeller. Then try the switch.

If you don't have the wrench, a 1/4-inch Allen key from any hardware store works. Never reach into the disposal with your hand.

Slow drain (sink, shower, tub)

Try this before chemical drain cleaners (which can damage older pipes): pour 1 cup of baking soda down the drain, follow with 1 cup of white vinegar, wait 15 minutes, then flush with hot water. Works on most hair- or soap-based clogs.

If it's a kitchen sink, also remove the strainer and check for food trapped in the basket.

Toilet running constantly

Open the toilet tank lid. Look for: (1) the flapper at the bottom — is it sealing? Push it down with your hand. If the running stops, the flapper needs replacing — a $4 part you can swap in 5 minutes, or submit a request. (2) the chain — is it tangled, too long, or too short? Adjust so it has minimal slack but doesn't prevent the flapper from closing.

No hot water

Gas water heater: check the pilot light through the small window at the bottom. If it's out, follow the relighting instructions printed on the heater itself. If it won't stay lit, submit a request — the thermocouple may need replacement.

Electric water heater: check the breaker panel for a tripped 220V breaker (usually two switches that flip together).

Tankless: check that gas is on, then look for an error code on the digital display. Many tankless units have a reset button.

HVAC: heating & cooling

Thermostat is blank or won't respond

Most thermostats run on AA batteries. Pop the front off and replace the batteries. If it's hardwired and won't turn on, check the breaker panel for a "Furnace" or "HVAC" breaker that may have tripped.

Heat or A/C running but weak

When was the air filter last changed? A clogged filter is the #1 cause of weak airflow. Filters live behind the return-air grille (usually a large vent in the hallway or near the furnace closet). Pull the old one, check the size printed on the edge, and replace with a matching MERV 8 or MERV 11 filter from any hardware store.

If you've changed it and there's still weak airflow, submit a request.

Appliances

Dishwasher won't drain

Clean the filter at the bottom — most dishwashers have a removable cylinder filter you twist out. Food scraps trapped here block drainage. Rinse it and reinstall.

Also check that the garbage disposal isn't backed up — the dishwasher drains into it. Run the disposal first.

Washing machine error code

Most error codes are listed inside the lid or in the user manual (search the model number online). Common fixes: an unbalanced load (redistribute clothes), a kinked hose, or a clogged inlet filter.

Dryer not drying

Clean the lint trap before every load (yes, even if it looks clean — push your hand against it). Then check that the exterior dryer vent flap on the outside of the house opens freely. A clogged vent is both a fire hazard and the most common reason for poor drying.

Refrigerator not cooling

First — is the temperature dial set correctly? Some homes' kids accidentally turn it down. Then check that the back vents inside the fridge aren't blocked by food. Finally, listen — if the compressor isn't running at all (no hum), check the outlet and circuit breaker.

Other quick wins

Garage door won't close

Wipe the photo-eye sensors at the bottom of the door tracks (one on each side) with a soft cloth. Make sure they're pointed at each other and the LEDs are solid. Cobwebs, sun glare, or misalignment cause 80% of "garage door broken" calls.

Smoke alarm beeping but no smoke

That's the low-battery warning (see Electrical above). Or, if the alarm is 10+ years old, the whole unit needs replacement — they expire. Submit a request.

Sprinklers not turning on

Locate the irrigation timer (often in the garage). Check the display for a "rain delay" or "off" mode that may have been set. Verify the battery if it's a digital timer.

Tried the fix? Still not working?

No problem — log into your Buildium resident portal to submit a maintenance request. In the description, mention what you already tried — it genuinely helps the vendor.

Submit a request in the portal →